An AI concierge that answers every guest on WhatsApp in seconds, checks your availability, quotes your rates, sells your extras, takes payment and confirms the room. No hold music, no enquiry sitting unread overnight, and no eighteen percent handed to a travel platform for a guest who had already found you.
A real conversation, playing at the speed a guest would experience it. No hold music, no waiting until morning, no enquiry sitting unread in an inbox overnight.
Most independent hotels in the UAE send more than half their bookings through travel platforms, and pay a commission on every one. Meanwhile the enquiries that do arrive direct land on WhatsApp at eleven at night, when there is nobody at the desk to answer them.
Commission on a UAE booking typically runs between fifteen and twenty five percent depending on the platform and the rate plan. On a AED 640 room that is up to AED 160 a night leaving the building.
Guests research and book in the evening, in their own timezone. An enquiry answered the following morning has usually already booked somewhere else.
Rates, availability, parking, breakfast times, airport pickup. The same questions, dozens of times a day, answered by staff who should be looking after the guests in front of them.
We do not sell you everything at once. The managed booking concierge goes in first because it pays for itself fastest and you can see the results inside a month. Hotels that want to run it themselves can take the build without the retainer. The full growth package waits until the direct bookings are working.
We build the concierge to your property, connect it to your WhatsApp Business number, and run it for you. It answers guests around the clock, checks real availability, quotes your rates, handles extras and takes secure payment — all in your tone of voice. Built for your property specifically, and managed by a team that knows the UAE market. Not a rental tool you configure yourself.
We build and connect the concierge, then hand it over. No ongoing management. For hotel teams who have the in-house bandwidth to run and tune the system themselves.
The managed concierge plus AEO and SEO, direct booking pages, and ongoing web and marketing work — one monthly package, one team. For hotels that want the direct bookings and the visibility that fills the pipeline. Reported together, so you can see how the pieces connect.
Move the sliders to match your property. This is not a sales trick, it is the same sum your finance team could do. We would rather you saw the number before we ever speak.
An estimate based on the figures you enter, not a guarantee. Commission on UAE bookings generally falls between fifteen and twenty five percent depending on platform and rate plan. Once the concierge is live you get the real numbers every month, so you are never working from a projection.
Your property management system stays where it is. Your booking engine stays where it is. The concierge sits alongside them and handles the conversation.
We link your WhatsApp Business number and pull in your rates, room types and availability. Two short calls with whoever manages your reservations is all it takes from your side.
We teach it your property. Rooms, rates, policies, facilities, the paid extras you want offered, and your tone of voice. Then we test it against the questions your front desk actually gets asked, and you sign off before it goes anywhere near a guest.
It goes live and we keep it there. We read real conversations, fix what breaks, tune what underperforms, and send you the numbers every month.
An AI concierge left alone drifts. Rates change, seasons change, WhatsApp changes its rules, and guests ask things nobody anticipated. This is what the monthly fee covers, and it is the reason this is a service and not a piece of software you buy once.
Runs on our infrastructure. Nothing for your team to install, patch, monitor or maintain.
We read what guests actually asked and close the gaps before one of them costs you a booking.
Answers, timing and follow-ups get sharper each month, so conversion climbs rather than flattening out.
Seasonal rates, new packages, blackout dates, room changes and new extras all kept current.
Enquiries handled, bookings confirmed, response times, extras sold, and commission retained. In writing, every month.
You message a person, not a ticket queue. Same working day, and we are in your timezone.
Alt Tag Solutions is led by Tyron Joseph, a technical project manager who has spent a decade delivering web, mobile and automation systems for clients across the UAE, the UK, Australia and the United States, including a period as CTO of a funded Dubai startup.
Small team, deliberately. You will not be handed to an account manager who was not in the room when the thing was scoped. If something breaks at eleven at night, you are messaging the person who can fix it.
We are Dubai based and RAKEZ registered, which means a local company, local invoicing, and someone who can sit in your lobby rather than joining from another timezone.
No, and it should not. It handles the enquiries arriving at midnight, during the check-in rush, and while your team is already on the phone to somebody else. Anything needing judgement goes to a human with the full conversation attached. In practice it takes the repetitive questions off your staff so they can look after the guests standing in front of them.
It only knows your rates, rooms and policies, and it is built to escalate rather than improvise when it is unsure. It will tell a guest it needs to check rather than invent an answer. We review real conversations every month and tighten anything that drifts, and that review is part of the monthly service rather than an extra.
You can, and the build is the easy part. Keeping it accurate through rate changes, seasonal packages, WhatsApp policy updates and the guest questions nobody predicted is the part that quietly stops working when no one owns it. What you are paying for is that ongoing ownership, not the initial setup.
Guests get answered in seconds at two in the morning instead of waiting until nine. The concierge is written in your hotel's voice, not a generic script, and it hands over to your team the moment a conversation needs a human. Most guests find a fast, accurate answer more personal than a voicemail.
WhatsApp draws a firm line between service messaging and promotional broadcasting, and getting it wrong risks your business number being restricted. Everything we build stays on the compliant side of that line. It is one of the main reasons hotels bring this to us rather than assembling it from tools in-house.
You do. Every enquiry, contact detail and booking belongs to the hotel, and we will export it to you on request at any point, including if we stop working together. We do not sell it, share it, or use it for anything other than running your system.
Yes. Arabic, Russian, Hindi and most major languages a Dubai property sees. It replies in whatever language the guest opens with, which matters more here than in most markets.
Usually yes, and how deeply depends on what you run and whether it has an API. Where a direct connection is not possible we work from a synced rate and availability feed instead. We will tell you honestly on the first call which of the two your setup allows.
The build takes around 10–12 days once we have your rates, room details and WhatsApp Business access. Meta's mandatory WhatsApp Business API verification then adds roughly 1–2 weeks — a process we manage on your behalf, so there is nothing for your team to chase. Realistic go-live is around 4 weeks from kickoff. Some properties are faster.
A one-off setup fee to build and train it on your property, then a monthly fee for the managed service. The monthly figure is generally a small fraction of the commission a mid-size property is currently paying travel platforms, which is the comparison worth making. We quote properly after the first call, once we know your room count and how dependent you currently are on the platforms.
Bring your rough occupancy and your platform mix. We will work out on the call what commission you are handing over, and you can decide from there. No deck, no pitch theatre, and no follow-up sequence if it is not a fit.
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